Toluna is a huge name in the world of paid online surveys—huge to the tune of around four million users. If you are thinking about taking surveys with this company, however, you might want to be a little concerned, because Toluna has received very mixed reviews. Some Toluna reviews are glowing, while others allege that the company is a scam.
Is Toluna legit or not? Let’s find out.
What is Toluna? First off, this company has been around since 2000, so that is a very long time by internet standards. According to Toluna’s LinkedIn profile, the company has 18 offices scattered throughout Europe, North America, and Asia Pacific. There are 501-1,000 employees.
So this is definitely a legit business (despite complaints, which we will delve into later on in our Toluna review). On Toluna’s website, users can take surveys for money and other rewards.
Key Features of Toluna Include:
• You get 2,000 points right off the bat just for joining and filling out your first survey.
• Most surveys on the website take around 15-30 minutes to fill out. Toluna surveys are of course the main course, but they are not all that you will find on the menu. There are many other ways you can earn points toward Toluna rewards as well. You can for example volunteer a written opinion when offered the opportunity, or you can take part in a poll.
How much will you be paid for taking part in surveys and other tasks? The range can vary quite a bit. Some surveys will pay out only around 10 cents, while others may pay out $1 or more.
• There is a minimum withdrawal threshold equivalent to 60,000 points, which amounts to $20 (we have come across different threshold information on different sites; this information appears to be most current). Every single calendar year, your point balance will reset and any points you have accumulated without redemption are forfeit.
Pros of Toluna:
It is Easy to Get Started
You will find registering on Toluna is a reasonably fast process that is easy to complete. Furthermore, learning your way around is a breeze as well thanks to an abundance of helpful tutorials. You can read up quickly on everything you need to know about qualifying for surveys and getting paid. This makes Toluna a good choice especially for beginners who have never taken online surveys for money and may not be sure how to get started.
Numerous Types of Rewards Are Available
There are so many ways you can get paid out on Toluna. You can have cash mailed to you via a check, or you can get the money deposited directly into your PayPal account. If you prefer, you can go with an Amazon or Walmart gift card or another retail e-voucher. Restaurant gift cards and gift cards for Starbucks are also available.
Other options include donations to charity or merchandise. Toluna sometimes rewards members with free MP3s as well. All payments (in theory) are delivered within six weeks of you making your request.
Many Surveys Are Offered
There are a lot of survey websites where you will receive only a few invitations per week, sometimes even less than that. You do not need to worry about that with Toluna; there are tons of surveys available on the site which you can take at any time. That does not necessarily mean that you will qualify for all of them however, so be prepared for that possibility.
Cons of Toluna:
Lots of Problems with Payouts
There is really one big drawback with Toluna, and unfortunately it is a huge one—and that is that according to many Toluna reviews, it can be very hard to get paid. Here are some of the problems that we have seen reported:
• Lots of screen-out issues. This is pretty typical of survey sites in general; you try to qualify for a survey and you fill out a lot of questions only to be told near the end that you do not qualify. You have done all that hard work and will not receive any pay for it.
Because this problem is so common everywhere, it is not a huge issue on its own, but taken into account with the problems below, it is rather discouraging.
• You need to reach the payment threshold before you can redeem your rewards. More than one Toluna review indicated that it is a challenge to reach that threshold. Since points reset at the start of each year, you can easily rack up a ton of points and lose them all.
• A number of users report that their accounts were quite randomly and mysteriously terminated. This seems to happen of course when a large balance of points is accumulated. Some users say that they still to this date have not received the money which Toluna owes them.
Poor Customer Service
Everything listed above would be bad enough on its own, but paired up with bad customer service, it is much worse. Users who had their accounts mysteriously deactivated said that they were unable to get a hold of customer service via any channel, and as a result, have not been able to take any steps forward toward resolving their problems and receiving their payments.
It seems strange that such a huge company would behave in this fashion. Again, Toluna is a big business with a lot of important corporate clients. It is almost hard to believe some of these reports, but there are so many of them that they should certainly give you pause if you are thinking about signing up.
Conclusion: Approach with Caution
There are a few things about Toluna which are really great. The fact that it is so easy to get started and there are so many different types of surveys and rewards available is very exciting. There are plenty of users who do report an excellent experience with Toluna, and the company is large and well-known, so we cannot say that Toluna is an outright scam. You may very well sign up and have a great experience yourself.
Still, there are a lot of user complaints about Toluna, especially when it comes to payouts. For this reason, we strongly recommend caution if you sign up. Give them a try if you want to; they may very well make a good addition to your list of weekly survey sites, especially during times when some of the better sites have dried up a bit and are not offering a lot of opportunities. But just venture forth knowing that it may be hard to get paid.